Fury as older Premium Bond savers 'abandoned': Tide of protest as savings giant NS&I moves to axe cheques and go online when its customer service is already in chaos
Savings giant NS&I is facing a major backlash after axing its Premium Bond cheques and forcing millions of savers online. The Treasury-backed bank has been accused of abandoning older people at a time when its customer service is already in chaos. From next month National Savings & Investments wants to start paying all winnings directly into customer accounts. Cheques will be sent out only in the 'most exceptional' circumstances. That means customers must register their account details with NS&I to receive prize money. Yet many older people are not online and they have been unable to get through on the telephone as NS&I's customer services lines buckle under the pressure. Campaigners say the move is a betrayal of millions of savers who have held Premium Bonds for decades. We'll take out our £27k rather than accept this Linda and Joe McCauley have been buying Premium Bonds since 1963 but are now considering cashing in their entire £27,500 investment. In t