Grieving parents fume after Australia Post LOSE ashes belonging to their slain teenage son - sparking painful four-month search to find his remains - and they still waiting for an explanation
Parents mourning the loss of their slain teenage son are fuming after Australia Post lost his ashes.
Belinda Beasley, from the Gold Coast, sent a few grams of her son Jack's ashes to a memorial business in Healesville, 50kms north east of Melbourne, in August.
Jack, 17, died after he was allegedly stabbed in the heart by a gang of youths while walking through Surfers Paradise with friends in December 2019.
Weeks passed and Ms Beasley learned the parcel never arrived in Victoria.
Above and Beyond Funerals, who planned Jack's service, and his parents spent the next four months desperately trying to track down the missing package.
Jack Beasley, 17, died after he was allegedly stabbed in the heart by a gang of youths while walking through Surfers Paradise with friends in December 2019
Above and Beyond Funerals, who planned Jack's service, and his parents spent the next four months desperately trying to track down the missing package
Ms Beasley said she was 'devastated' and in disbelief by Australia Post's blunder.
'I was beside myself. I was supposed to do it at the beginning of the year but I kept on putting it off. I kept thinking what happens if it gets lost … and then it happened,' she told the Gold Coast Bulletin.
'It's not good enough, but I got him back that's the main thing. I don't want anyone to get into trouble or anything like that but maybe they just need to take a little bit of care with all their packages because you never know what's actually in there.'
A few days before Christmas, Ms Beasley was finally reunited with her son's missing ashes.
Funeral director Rebecca Bailey, who helped the family try to track down the package for weeks, said Ms Beasley broke down in tears every time they spoke about the ordeal.
A few days before Christmas, Ms Beasley was finally reunited with her son's missing ashes. Pictured: the urn containing Jack's ashes
Australia Post on Wednesday apologised to the family, and an urgent investigation into the incident was launched
'Each time we tried a different avenue it would come up that there was no record of it. Somewhere along the line he (the parcel) hadn't been scanned in,' she said.
On December 5 the package was finally located and had actually arrived in Healesville.
However, the tracking number wasn't traceable and the family still doesn't know how it got there.
A week later the ring was sent back to the Gold Coast, but Ms Beasley opted not to go through Australia Post and instead brought it back by a funeral service.
Australia Post on Wednesday apologised to the family, and an urgent investigation into the incident was launched.